Case Study: CCR Property Services achieves paperless home working and faster emergency response with BigChange

CCR Property Services almost doubles turnover with BigChange in 2 years

CCR Property Services, an Essex-based provider of essential drainage and property maintenance, faced the challenge of maintaining its 24/7 emergency operations while transitioning to remote work during the COVID-19 pandemic. The company needed a seamless, cloud-based system to manage its office and field service functions without disruption. They turned to vendor BigChange and its all-in-one JobWatch mobile app and back-office software to achieve this.

BigChange implemented its cloud-based platform, which provided CCR with a complete solution including CRM, job scheduling, invoicing, and real-time fleet tracking. This allowed virtually the entire office staff to work from home seamlessly while maintaining full control and visibility over field operations. As a result, CCR nearly doubled its turnover in two years without increasing administrative resources, achieving significant efficiency gains, cost savings, and improved customer service. BigChange provided the critical infrastructure that allowed business to continue as usual during the crisis.

CCR Property Services