Case Study: CC Infrastructure Services cuts admin and waste with BigChange field service management software

CC Infrastructure Services cuts admin by 20% with BigChange

CC Infrastructure Services (CC-IS), a specialist cleaning SME, faced significant inefficiencies from a paper-based field operation. Their process of manually transporting worksheets and job folders consumed 8-man days, 2 reams of paper, and 900 miles of travel weekly. To address this challenge, CC-IS implemented the BigChange field service management software.

The BigChange solution provided a mobile workforce app, CRM, job scheduling, and live tracking, creating a virtually paperless operation. This allowed CC-IS to reduce administrative resource by 20%, cut waste by 50%, and save 10% on fuel costs. BigChange also enabled faster invoicing with fewer queries, improving cash flow and supporting the company's growth while maintaining its high quality and safety standards.

CC Infrastructure Services (cc-is)