Case Study: Buy It Direct improves home delivery efficiency with BigChange

Buy It Direct increases delivery capacity with BigChange and cuts damaged goods in transit

Buy It Direct, one of the UK's largest online retailers, faced challenges with its paper-based home delivery operation. The lack of real-time visibility meant their contact center had to make multiple calls to drivers for status updates, and the process was inefficient. The company chose to implement the BigChange JobWatch mobile workforce management platform to revolutionize its nationwide delivery fleet.

The BigChange solution provided a paperless system that automated the entire delivery process on mobile tablets. It integrated with routing software, offered real-time fleet tracking, and provided customers with accurate ETAs and instant delivery confirmations. This resulted in a significant increase in productivity, allowing for more deliveries per vehicle per day. Buy It Direct also reported improved fuel consumption, less vehicle wear and tear, and a major reduction in goods damaged in transit.

Buy It Direct