Case Study: Brendeck goes completely paperless with BigChange

Brendeck transforms field service with BigChange, replacing paper for 14 engineers

Brendeck, a manufacturer of commercial vehicle wash systems, faced challenges with its field service operations relying on handwritten paper job sheets. This process was time-consuming to process and caused delays in communicating with customers, such as when sending quotes for parts or further work. To address this, Brendeck partnered with BigChange to implement its cloud-based job management platform.

BigChange provided an all-in-one system featuring mobile apps on rugged tablets for engineers, replacing paper with real-time electronic reporting. The solution included CRM, job scheduling, and integrated vehicle tracking. This transformation provided Brendeck's headquarters with instant visibility of engineers, drastically improved customer responsiveness, and enabled the team to fit more jobs into a day. The implementation gave Brendeck a real advantage by improving the utilization and productivity of its service operation.

Brendeck