Case Study: Bobst revolutionises customer service with BigChange

Bobst cuts invoice processing from 3 weeks to instant with BigChange

Bobst, a global packaging equipment and services company, faced challenges with inefficient paper-based timesheets and manual invoicing processes. To improve customer service and operational efficiency, they implemented the mobile workforce management technology from BigChange.

The BigChange solution provided an app-based system for technicians to manage work and travel time on smartphones, eliminating paper timesheets. This resulted in instantaneous invoicing instead of a three-week process, a reduction in invoice disputes, and improved fleet tracking. BigChange also provided tools to support health and safety procedures, revolutionizing Bobst's customer service.

Bobst