Case Study: Blue Group achieves streamlined field service and customer experience with BigChange

Blue Group saves hundreds of thousands of paperwork pieces with BigChange

Blue Group, a leading provider of materials processing equipment for the waste recycling industry, sought to enhance customer service and automate its warranty claims process. The company partnered with BigChange to implement its Mobile Workforce Management Platform as part of a digital transformation project to replace its legacy electronic pen and paper system.

The BigChange solution provided intelligent job scheduling, a mobile app for technicians, and real-time fleet tracking, all fully integrated with Blue Group's SAP Business One system. This has revolutionized maintenance scheduling, empowered customer service advisors with real-time visibility, and automated customer communications. BigChange technology saves hundreds of thousands of paperwork pieces annually, has minimized travel time for fuel savings, and allows for instantly raised warranty claims to boost cashflow.

Blue Group