Case Study: Blount Shutters achieves a 30% higher first-time fix rate with BigChange

Blount Shutters raises first time fix rate by 30% with BigChange

Blount Shutters, a family-run provider of industrial and commercial doors, faced challenges in achieving first-time fixes and maintaining efficient operations. To address this, they implemented the BigChange mobile workforce management platform.

The cloud-based BigChange system provided an all-in-one solution for job scheduling, mobile workforce management, and vehicle tracking. This implementation resulted in a 30% increase in their first-time fix rate, allowing them to resolve 9 out of 10 faults on the first visit. BigChange also improved back-office efficiency and cash flow for the business.

Blount Shutters