Case Study: Blackhall Plumbing and Heating boosts productivity and customer service with BigChange

Blackhall Plumbing and Heating boosts productivity and goes paperless with BigChange

Blackhall Plumbing and Heating, Edinburgh’s oldest family-run provider of plumbing and heating services, faced challenges with an outdated scheduling system that failed to meet its evolving business needs. To secure its future, the company turned to vendor BigChange and implemented its Field Service Management Software.

The BigChange solution provided intelligent scheduling, real-time tracking, an integrated CRM, and customizable job sheets. This led to improved customer service, better communication, reduced operational costs, and a smaller environmental footprint through optimized routing of its electric fleet. BigChange supported the customer's goal of 100% paperless working and now manages every aspect of its operations from initial enquiry to payment.

Blackhall Plumbing and Heating