Case Study: MW Waste achieves £50k annual savings and better customer service with BigChange

BigChange Unplugs Big Savings for Yorkshire’s MW Waste

MW Waste, a Yorkshire drainage services company operating across the north of England, needed a better way to manage its 24/7 emergency field operations as demand grew. After relying on paper records and phone calls, the company was struggling with missed work, poor invoicing records, and inefficient administration.

BigChange implemented its JobWatch mobile system, combining rugged tablets, vehicle tracking, time-stamped photos, and job workflows to give MW Waste real-time visibility of jobs and fleet activity. The result has been stronger customer service, improved scheduling and resource use, better reporting, and savings of around £50,000 a year, while helping MW Waste achieve ISO 9001 and 14001 accreditations.

MW Waste

Keith Chadwick

Managing Director