Case Study: SES Home Services boosts productivity and efficiency with BigChange JobWatch

BigChange transforms productivity at Surrey based Ses Home Services

SES Home Services, a provider of plumbing, heating, drainage, and electrical services, sought to replace its inefficient paper-based system with a more flexible and affordable solution to manage its field operations. They partnered with BigChange to implement its 5-in-1 JobWatch platform, which integrated CRM, scheduling, and mobile technology to streamline their processes.

The BigChange solution provided real-time tracking and mobile apps for engineers, which dramatically improved operational visibility and efficiency. The company reported a dramatic increase in productivity, now performing 50% more work with the same resources. BigChange enabled a shift from one support staff per three engineers to one per ten, saved 8 hours of admin per worker monthly, and provided the critical tools needed to manage a surge of emergency callouts during extreme weather.

SES Home Services

Peter Holmwood

Head of Operations