Case Study: Complete Shutter Services improves customer service and efficiency with BigChange

BigChange Technology Transforms Customer Service for Complete Shutter Services

Complete Shutter Services, a nationwide industrial door specialist, was facing significant challenges in planning and scheduling work for its growing business, making it difficult to keep track of orders and maintain visibility across its operation. To overcome this, the company turned to BigChange to implement its all-in-one, paperless, cloud-based mobile workforce management platform.

The BigChange solution provided real-time visibility, intelligent job scheduling based on engineer availability, and a mobile app for field teams. This resulted in a major reduction in admin, saving 8 hours per mobile worker per month and cutting fuel use by 10%. The system also empowered the back-office team with real-time information, significantly improving customer service and playing a key role in helping Complete Shutter Services win new contracts.

Complete Shutter Services

Paul Quealey

Managing Director