Case Study: AGS achieves real-time mobile workforce management with BigChange

BigChange Puts AGS Pest Control On the Right Track For Business Expansion

AGS, a UK facilities management provider working for Transport for London (TfL), needed a more agile way to support its fast-growing pest control division and manage highly mobile field teams across London. The company had previously relied on disconnected tablets and manual processes that wasted time for technicians and office staff, while also needing to meet strict safety and security requirements.

AGS implemented BigChange’s JobWatch mobile workforce system, linked to back-office CRM and scheduling tools, to create a fully integrated paperless workflow. BigChange now helps AGS assign the right technicians to the right jobs, schedule routes more efficiently, track work in real time, and complete digital risk assessments, job sheets, and sign-offs; the cloud-based platform also gives AGS the flexibility to scale nationally and collaborate with partners more easily.

AGS

David McMillan

General Manager