Case Study: Target Maintenance achieves paperless fire safety operations with BigChange

BigChange Provides a Fire-Proof Digital Solution for Target Maintenance Target Maintenance

Target Maintenance, a fast-growing UK facilities management company, needed to modernize its IT and replace paper-heavy processes that were slowing invoicing, increasing admin, and limiting visibility across its fire safety and maintenance operations. The company also wanted a future-ready, end-to-end system to support rapid growth and improve service for both reactive and planned work.

BigChange implemented its JobWatch cloud-based workforce management solution, giving Target Maintenance a paperless, real-time platform for call logging, scheduling, job management, invoicing, vehicle tracking, and mobile field reporting. The result has been faster, better-organized operations, improved communication with customers, reduced queries, and stronger transparency, with management now receiving daily reports and real-time visibility across 35 field engineers and all jobs in progress.

Target Maintenance

Dean Rochester

Managing Director