Case Study: Rapid Maintenance Solutions achieves paperless efficiency and growth with BigChange

BigChange Paperless Working Gives Rapid Maintenance Solutions a Competitive Edge

Rapid Maintenance Solutions (RMS), a Manchester-based facilities management company, needed a better way to manage residential property maintenance jobs than paper forms, mobile calls, and manual tracking. As the business grew, the team struggled with limited visibility of tradesmen, disrupted communication, and delayed updates for customers.

BigChange provided RMS with its cloud-based JobWatch mobile working system, giving engineers rugged tablets for paperless job sheets, photos, health and safety workflows, certifications, scheduling, and live tracking. The result has been fully automated, real-time operations, invoices raised within 24 hours, improved customer communication, and four-fold business growth since implementation, with RMS saying it can now scale to 40-50 vans with just three office staff.

Rapid Maintenance Solutions

Meir Halter

Director