Case Study: Vianet achieves 10% SLA improvement with BigChange

BigChange Mobile Technology Helps Vianet Keep the Beer Flowing

Vianet, the UK-based provider of actionable IoT data and business insight, needed a better way to manage its field service operation for monitoring draught beer dispensing and vending equipment. With around 2,000 calls a month and 24 engineers, the company wanted greater visibility, less paperwork, and a more efficient way to schedule and track jobs.

BigChange implemented its 5-in-1 Mobile Workforce Management Platform, including job scheduling, real-time vehicle tracking, and the JobWatch mobile app for engineers. The solution gave Vianet paperless end-to-end field service management, improved visibility and reporting, reduced the need for onsite inspections, and helped boost SLA performance by 10%.

Vianet

Craig Brocklehurst

Commercial Operations Director