Case Study: Brendeck goes paperless and improves field service responsiveness with BigChange

BigChange Helps Vehicle Wash Industry Leader Brendeck to Go Completely Paperless

Brendeck, a manufacturer of commercial vehicle wash systems, faced challenges with its field service operations due to its reliance on time-consuming paper job sheets. This process caused significant delays in customer communications, such as providing quotes for parts or further servicing. To address this, they turned to BigChange for a solution using its cloud-based job management platform and mobile apps.

By implementing BigChange's all-in-one system, which includes CRM, scheduling, and live vehicle tracking, Brendeck completely transformed its operations. The solution provided real-time electronic reporting, instant visibility of engineers, and improved responsiveness. The measurable results for Brendeck included saving 8 hours of admin per mobile worker monthly, a 10% reduction in fuel use, and the ability for engineers to complete more jobs each day. BigChange enabled the company to go completely paperless and significantly boosted customer service.

Brendeck

Alan Taylor

Managing Director