Case Study: Bobst revolutionises customer service with BigChange

BigChange Has Revolutionised Bobst Customer Service

Bobst, a global packaging equipment and services company, faced challenges with inefficient, paper-based timesheets that delayed invoicing and created administrative burdens. To improve customer service and streamline operations, they partnered with vendor BigChange to implement its mobile workforce management technology.

The BigChange solution provided an app-based system for technicians to manage all work activities digitally. This eliminated paper processes, saving 8 hours of admin per worker monthly and reducing invoice processing from three weeks to nearly instant. The system also improved fleet tracking, safety compliance, and provided customers with real-time updates. Bobst reported a significant reduction in invoice disputes and gained a powerful tool to support its health and safety accreditation.

Bobst

Alan Letford

Head of Customer Services