Case Study: Hatton Traffic Management achieves greater efficiency and service with BigChange

BigChange Gives Hatton Traffic Complete Control Over Mobile Workforce

Hatton Traffic Management, a UK-wide traffic and highways specialist operating from 10 locations, needed a single system to manage its rapidly expanding and highly varied operations. As the business grew, its previous IT setup could no longer handle scheduling, workforce management, and the different requirements of its many services, so it turned to BigChange and its cloud-based mobile workforce platform, including JobWatch.

BigChange implemented a digital, cloud-based resource management system connecting field operatives, schedulers, and fleet controllers in real time. Hatton Traffic Management now uses rugged tablets, satellite tracking, digital worksheets, job documentation, risk assessments, vehicle checks, and live visibility to eliminate paperwork and improve control. The result has been faster turnaround, easier job allocation, improved customer visibility, and better efficiency and service, with measurable gains including reduced mileage and fuel use, more jobs completed per day, and quicker access to paperwork and job records.

Hatton Traffic Management

Simon Watton

Software Developer