Case Study: Fireward boosts field service efficiency with BigChange

BigChange Gives Fireward Complete Control Over Mobile Workforce

Fireward, a UK facilities management specialist in automatic fire suppression systems, needed to replace a failed mix of three different systems that could not support its field-based operations. The company wanted a simpler way to manage jobs, engineers, paperwork, and customer service across a nationwide team, and turned to BigChange and its JobWatch mobile workforce management software.

BigChange implemented JobWatch with rugged tablets and vehicle tracking, giving Fireward real-time visibility of engineers, job scheduling, CRM, invoicing, reporting, and stock management in one platform. The result was faster and more efficient operations, fewer billing queries, and the ability to complete five times more services per month, while also scaling to install well over 1,200 new systems a year.

Fireward

Edward Barnes

Chief Executive Officer