Case Study: Gas Smart Heating achieves 25% efficiency boost with BigChange

BigChange Gives a 25 Percent Efficiency Boost to Gas Smart Heating

Gas Smart Heating, a UK domestic heating and plumbing specialist, needed a more professional way to manage rapid growth, moving away from paper-based processes and a basic digital job sheet system. To support expansion and compete with larger providers, the company turned to BigChange and its jobWatch 5-in-1 mobile workforce app.

BigChange implemented an end-to-end system combining job scheduling, real-time reporting, vehicle tracking, customer updates, stock management, compliance tools, and electronic invoicing. The result was a more organized operation, better first-time fix rates, improved customer service, and faster payment, with Gas Smart Heating estimating a 25% efficiency boost and saying the system reduced the need for extra office staff.

Gas Smart Heating

Steven Cahalane

Director