Case Study: HSS Hire boosts field engineer productivity with BigChange

BigChange Delivers 40% Productivity Gain for HSS Groundcare

HSS Hire’s Groundcare division, the UK’s only national groundcare hire and maintenance service, needed a better way to manage its growing field operations. Reliance on spreadsheets and mobile phone calls had become too cumbersome as the business expanded, making it difficult to track work, support customer reporting, and maintain visibility across 12 locations and 21,000 assets.

BigChange implemented its JobWatch mobile platform, connecting back-office cloud software with rugged tablets and vehicle trackers in a paperless, real-time system. The solution boosted field engineer productivity by 40%, increased utilisation from around 50% to 90%, and helped HSS Hire nearly double daily job volumes while improving routing, fuel efficiency, KPI reporting, and customer service.

HSS Hire

Colin Newton

Director