Case Study: Housing Units achieves 20% productivity gain with BigChange

BigChange Delivers 20% Productivity Gain for Housing Units Home Deliveries

Housing Units, an award-winning home furnishings retailer, needed to improve the visibility and efficiency of its expanding home delivery operation. To address this challenge, they implemented BigChange's state-of-the-art 5-in-1 system, which included the JobWatch mobile application for their delivery crews.

The BigChange solution provided mobile apps on rugged tablets, enabling real-time job tracking, electronic proof of delivery with photographs, optimized routing, and customer text alerts. This implementation resulted in a 20% productivity gain for Housing Units, an 8-hour monthly admin saving per worker, and a 10% reduction in fuel use, while also significantly improving customer service and virtually eliminating false delivery claims.

Housing Units

Claire Wild

Distribution Administration Manager