Case Study: D-Tox improves service and boosts efficiency with BigChange

BigChange All-in-one Management System Delivers Imporved Service for D-Tox

D-Tox, a portable sanitation provider based in the West Midlands, was seeking to eliminate paperwork and boost productivity. They wanted to move to electronic proof of delivery and find a single, unified system to manage their entire business process. After a two-year search, they selected the all-in-one JobWatch management system from BigChange.

BigChange implemented its cloud-based system, which integrated mobile apps on rugged tablets with back-office software for scheduling, CRM, and invoicing. This solution replaced three separate systems, automating workflows and providing drivers with digital job sheets and navigation. The results for D-Tox included zero failed jobs, an 8-hour monthly reduction in admin per worker, a 10% cut in fuel usage, and a significantly faster invoicing process. BigChange provided the tools that substantially improved the company's customer service levels.

D-Tox

Christian Heritage

Managing Director