Case Study: Bence achieves real-time visibility and paperless efficiency with BigChange

Bence gains 24/7 visibility and faster scheduling with BigChange

Bence, a provider of specialist vehicles and mobile units for critical care, faced the challenge of maintaining exceptional service levels and minimizing downtime for its frontline units. To improve the efficiency and visibility of its nationwide mobile operations and workshop, the company partnered with BigChange to implement its mobile workforce management technology and JobWatch app.

BigChange provided a complete paperless management system, equipping Bence's field and workshop engineers with rugged tablets. The solution delivered real-time, 24/7 operational visibility, dynamic scheduling, and comprehensive job management tools. This allowed Bence to optimize engineer time, provide better customer service with accurate arrival times, and successfully cope with a significant surge in demand for mobile COVID-19 screening units.

Bence