Case Study: Baydale boosts productivity and customer service with BigChange

Baydale boosts job allocation 80% faster with BigChange

Baydale, a fire and security SME, faced challenges with an outdated server-based platform that couldn't support its growth. The system lacked mobile workforce visibility, digital stock management, and certification capabilities. To address this, Baydale implemented the cloud-based BigChange job management system.

By using BigChange, Baydale achieved an 80% faster job allocation process and a 33% boost in engineer productivity. The solution provided real-time visibility of its mobile workforce and digitized 95% of its workflows, leading to improved customer communication and service. BigChange was integral to Baydale achieving its most profitable year.

Baydale