Case Study: Balloo Hire boosts productivity and customer service with BigChange

Balloo Hire saves 350 hours a week with BigChange

Balloo Hire, a leading tool and plant hire company in Ireland, faced challenges managing its mobile operations with inefficient paper-based systems. This process consumed hundreds of man-hours per week and made it difficult to handle schedule changes or ad-hoc customer requests. To address this, Balloo Hire partnered with vendor BigChange to implement its JobWatch mobile app and cloud-based platform.

The BigChange solution digitized workflows, providing a single platform for CRM, job scheduling, and real-time tracking. This allowed Balloo Hire to automatically plan and share schedules with drivers, instantly communicate changes, and provide customers with real-time updates. The results were significant, with BigChange helping Balloo Hire save around 40 working days per month in administration, achieve a paper-free transport department, and realize savings in fuel consumption and emissions.

Balloo Hire