Case Study: Acumen streamlines waste operations and fuels growth with BigChange

Acumen, the Provider of Industrial Site Services and Waste Management Solutions, Has Deployed the Latest Mobile Workforce Technology to Streamline and Expand Its Business

Acumen, a UK-based provider of industrial site services and waste management solutions, wanted to transform its IT as it pursued an ambitious plan to double in size within five years. The company had multiple disconnected systems for waste management, vehicle tracking and CRM, making it difficult to manage the complexity of its operations across seven locations. BigChange provided a modern, future-proof mobile workforce platform to replace these siloed tools.

BigChange implemented a 5-in-1 solution combining CRM, job scheduling and mobile apps for back-office staff, drivers and field operatives, all connected in real time to cloud-based operational management software. The system now supports electronic consignment notes, job sheets, timesheets, expenses, health and safety, defect reports, quotes and invoicing, giving Acumen complete visibility across the business. Acumen says BigChange has already replaced five separate systems and cost no more than its previous setup, while dramatically improving operational control and supporting growth.

Acumen

Kris Sutton

Finance Director