Case Study: Premier Community HealthCare delivers a better patient website with Big Sea

Premier Community HealthCare serves 46,000+ patients with Big Sea

Premier Community HealthCare, a nonprofit healthcare system serving central Florida, faced significant challenges with its outdated website. The site was locked in a proprietary CMS, making updates nearly impossible and leading to incorrect information that eroded patient trust. They partnered with Big Sea, a digital agency, for a strategic website redesign to better serve their diverse patient population and manage complex integrations like Epic MyChart.

Big Sea rebuilt the website on a new CMS, focusing on user experience and accessibility. They translated the organization's print brand to the web, introduced a smart search system for finding providers and locations, and ensured the site met WCAG 2.0 standards. The new site made it easy for patients to find care and book appointments online. The result was a modern, functional website that acts as a vital part of the healthcare provider's service, effectively removing barriers to care for its community.

Premier Community HealthCare