Case Study: NHS Health Scotland transforms Healthy Working Lives with Big Red Digital’s ePortfolio

NHS Health Scotland boosts ePortfolio adoption to 60% with Big Red Digital

NHS Health Scotland, the organization behind the Healthy Working Lives (HWL) award programme, faced significant inefficiencies with its heavily paper-based process. The system required participating employers to compile large physical portfolios of evidence, which was costly, time-consuming, and created security risks, with the assessment process taking up to 14 weeks. Big Red Digital was engaged to develop a solution to simplify the process and reduce costs.

Big Red Digital created an "ePortfolio" extension within the existing iPort system to digitize the award process. The solution led to 60% of customers transferring to the new system within the first year and a 32% reduction in customers leaving the programme. It also dramatically reduced assessment costs and delivered an average ROI of 584%. The vendor's work provided NHS Health Scotland with better management information and significantly improved customer satisfaction scores.

NHS Health Scotland