Case Study: TaskRabbit improves task booking and management UX with Big Human

TaskRabbit modernizes UX with Big Human, growing tenfold

TaskRabbit, a global online marketplace connecting clients with local contractors for everyday tasks, faced challenges with a cumbersome user experience in its booking and post-booking processes. The company enlisted the vendor Big Human to modernize and optimize its UX/UI design to create a more intuitive and delightful platform for its users.

Big Human conducted extensive research and then implemented a streamlined design solution. This included a new sitemap, an improved navigation flow, and a cohesive design system that incorporated TaskRabbit's new visual identity. The vendor created a comprehensive component library and high-fidelity designs that clarified the entire user journey, from scoping questions and Tasker recommendations to a redesigned dashboard for managing tasks. The result was a seamless experience that improved user trust and clarity, with Big Human's designs being built upon across TaskRabbit's desktop, mobile web, iOS, and Android platforms.

TaskRabbit