Case Study: Support.com achieves stronger engagement and lead generation with Big Drop Inc web design and development

Support.com boosts conversion 15% with Big Drop Inc

Support.com, a provider of customer and technical support solutions, approached Big Drop Inc. with the challenge of establishing greater credibility, engaging prospective clients, and increasing enthusiasm for its homesourcing model. Their goal was to modernize their digital presence to better compete in the BPO industry.

Big Drop Inc. addressed this by redesigning the website with a modernized visual identity and a new information architecture that unified the corporate experience. The solution included dynamic illustrations, interactive features, and optimized content to enhance user journeys and highlight the company's expertise. This resulted in a 15% increase in homepage conversions, a 9% improvement in page load speed, and a 17% rise in on-site engagement, successfully differentiating Support.com from its competitors.

Support.com