Case Study: Worcestershire County Council improves website usability and content management with Big Blue Door

Worcestershire County Council streamlines AAA-accessible web journeys with Big Blue Door

Big Blue Door was engaged by Worcestershire County Council to overhaul their website. Despite the site having a AAA accessibility rating, users faced significant challenges with a complex and frustrating menu structure and an over-reliance on search, indicating a poor information architecture. The council also needed to update the site's dated look and feel and refocus its content.

Big Blue Door addressed this by conducting stakeholder workshops to define user journeys and redesign the information architecture, which included a new dropdown menu structure. They prioritized mobile-first design and used Drupal 9 to build a bespoke, flexible Content Management System. The solution empowered content editors and successfully elevated the product's perceived quality above its peers, creating a more usable and accessible experience.

Worcestershire County Council