Case Study: Devon and Somerset Fire & Rescue Service transforms its digital experience with Big Blue Door

Devon and Somerset Fire & Rescue Service supports over 19,000 incidents a year with Big Blue Door

The customer, Devon and Somerset Fire & Rescue Service, faced the challenge of modernizing its digital offering to better demonstrate its work, attract new firefighters, and promote public safety. Following an open tender, the vendor Big Blue Door was selected to provide a new brand identity and a modern, flexible open-source CMS platform to meet these needs.

Big Blue Door implemented a solution that included a new website with an intuitive, accessible interface and features like a real-time incident data feed via a bespoke API and an improved contact journey. This was designed to reduce contact centre enquiries and help users self-serve information. Post-launch, Big Blue Door continues to provide support and maintenance, including managing the hosting on Amazon Web Services.

Devon and Somerset Fire & Rescue Service