Case Study: Civil Aviation Authority improves digital services with Big Blue Door

Civil Aviation Authority improves digital discovery in 6 months with Big Blue Door

Big Blue Door was commissioned by the Civil Aviation Authority (CAA) to conduct a comprehensive discovery project to evaluate and enhance the CAA's digital infrastructure, focusing on user experience, content management, and technical governance.

Big Blue Door implemented a multi-faceted solution involving analytics reviews, stakeholder workshops, user interviews, and technical audits. This provided the CAA with a detailed roadmap and actionable recommendations to improve user satisfaction, operational efficiency, and regulatory compliance, positioning them to better meet the needs of their diverse user base.

Civil Aviation Authority (caa)