Case Study: London Hydro achieves 2.25% energy savings with Bidgely

London Hydr - Customer Case Study

London Hydro, a local distribution company serving London, Ontario, wanted to help residential customers use their smart-meter data more effectively to manage and reduce energy consumption. As a founding member of the Green Button alliance, the utility turned to Bidgely and its data-driven energy efficiency solution to make this information more actionable for consumers.

Bidgely replaced outdated home energy reports with disaggregation-powered digital communications that provided itemized usage insights and personalized savings recommendations. The program delivered 2.25% residential energy savings, with over 2% achieved in the first three months, and also drove strong engagement, including a 53% email open rate and nearly 40% of mobile users engaging multiple times per week.

London Hydro

Syed Mir

Vice President of Corporate Services and Chief Information Officer