Case Study: Hydro Ottawa helps customers save energy with Bidgely's energy insights platform

Hydro Ottawa - Customer Case Study

Hydro Ottawa, a regulated electricity distribution company in Ottawa and the largest local distribution company in eastern Ontario with 324,000 customers, needed a single platform to help customers conserve electricity. Its surveys showed strong demand for energy-saving tools, while the utility also needed to support its 2016–2020 Conservation and Demand Management residential savings target. Bidgely’s disaggregation platform was selected to address both needs.

Bidgely integrated its platform into Hydro Ottawa’s existing systems to deliver itemized energy usage, high-usage alerts, dynamic home electricity insights, and personalized energy-saving tips through a white-labeled mobile app and web dashboard. The mobile app also included Hydro Ottawa’s outage map for a seamless experience. The project launched in June 2017, helping Hydro Ottawa improve customer engagement and support its conservation goals, though no specific quantified results were provided.

Hydro Ottawa

Bryce Conrad

Chief Executive Officer