Case Study: Arizona Public Service achieves a 7% CX lift with Bidgely's High Bill Analyzer

Arizona Public Service lifts CX scores 7% with Bidgely

The customer, Arizona Public Service (APS), faced the challenge of handling high-bill calls, which are critical moments for either winning or losing customer trust. To address this, they turned to the vendor Bidgely and implemented its High Bill Analyzer (HBA) product.

Bidgely's solution integrated appliance-level energy insights directly into the call center workflow, providing advisors with exact answers for every bill spike. The results were significant, including a 7% increase in customer experience scores on calls using HBA, an 82% advisor like rate, and agents naming it their favorite tool of the year.

Arizona Public Service (aps)