Case Study: a Southeast U.S. IOU achieves 124% of year-one HER savings with Bidgely

a Southeast U.S. IOU delivers 124% of year-one HER savings with Bidgely

The customer, a Southeast U.S. investor-owned utility (IOU), worked with Bidgely to modernize its customer experience (CX) and demand-side management (DSM) programs. The utility sought to move from estimates to measured outcomes and to improve customer engagement with transparent insights into energy use.

Bidgely implemented its AI-powered energy analytics platform, providing personalized, appliance-level insights. The solution was rolled out in phases, starting with digital CX widgets and followed by a full migration of home energy reports (HER). This allowed the utility to achieve 124% of its year-one HER savings target while maintaining customer satisfaction scores above 85%. Bidgely's platform also established a foundation for future programs, including time-of-use rate promotion and coaching.