Case Study: Eagle Auto Glass Organizes Quotes and Reduces Calls with BidClips

How BidClips Helps Eagle Auto Glass Organize Quotes and Reduce Calls

Eagle Auto Glass, a small family-owned auto glass shop, was struggling to manage its rapid growth using manual methods like phone notes, leading to disorganized customer information and an overwhelming volume of phone calls. Co-owner Stephanie Abernathy sought a solution to better organize quotes and service requests. The vendor, BidClips, provided its Auto Glass CRM to address these challenges.

BidClips implemented a system that allowed customers to submit detailed service requests online, including photos and vehicle information, without needing a phone call. This solution gave Eagle Auto Glass superior quote organization, reduced the number of incoming calls, and enabled the capture of leads after business hours. The measurable result was a significant time savings for the small team, with over 23% of online bookings now happening outside of normal operating hours. The BidClips software also provided integrated scheduling and mapping tools to further improve efficiency.

Eagle Auto Glass

Stephanie Abernathy

Co-Owner