Case Study: Wateen Telecom improves secure inmate calling with Bicom Systems PBXware

Wateen Telecom - Customer Case Study

Wateen Telecom, a converged communications service provider, required a specialized telephony system for the Punjab Prison System in Pakistan. The unique challenge involved providing secure inmate calling with close monitoring, a set amount of call time per user per week, and a prepaid voucher system. They approached Bicom Systems to implement a solution.

Bicom Systems implemented a customized version of their PBXware Call Center Edition to meet the prison's requirements. The five-week implementation was a success, resulting in a reliable system that discouraged illegal mobile phone usage and allowed inmates to safely maintain contact with family. Both Wateen Telecom and the prison reported satisfaction with the solution provided by Bicom Systems.

Wateen Telecom