Case Study: The Maynard Group expands to the cloud and boosts customer loyalty with Bicom Systems PBXware

The Maynard Group - Customer Case Study

The Maynard Group, a California-based telephony provider, faced mounting pressure to expand its product offering with newer technologies like the cloud to keep up with rapid growth and retain customers. Their challenge was to find an experienced partner to help them evolve beyond their existing VoIP solutions and support a full transition to cloud services. They partnered with vendor Bicom Systems and began using their PBXware platform.

By implementing Bicom Systems' PBXware, The Maynard Group successfully broadened their product line with a cloud solution. This move eliminated hardware maintenance burdens for clients and provided a powerful feature set, including the gloCOM UCaaS app. The solution resulted in boosted customer loyalty, increased overall customer spend, and allowed the company to attract new clients seeking cloud flexibility while retaining existing ones. Bicom Systems provided a stable, all-in-one partnership that was crucial to this success.

The Maynard Group

Dean Maynard

Founder and President