Case Study: SeNaSa streamlines high-volume call center operations with Bicom Systems

SeNaSa - Customer Case Study

SeNaSa, a major health insurance provider in the Dominican Republic, faced a challenge in managing its rapidly growing volume of over 10,000 daily inbound calls to its authorizations department. The company needed a new call center platform to efficiently distribute calls to its nearly 100 agents. Their distributor, Hitec, turned to Bicom Systems for a solution.

Using Bicom Systems' PBXware Call Center edition, Hitec seamlessly integrated a new platform with SeNaSa's existing infrastructure. The implementation was smooth and transparent, requiring no agent training. As a result, Bicom Systems' solution enabled SeNaSa to effectively handle over 15,000 calls daily, increasing agent efficiency and customer satisfaction, which contributed to the company's continuous growth.

SeNaSa