Case Study: RHG Home Loans achieves a next-generation call centre with Bicom Systems PBXware

RHG Home Loans - Customer Case Study

RHG Home Loans, an Australian home finance group, faced the challenge of decommissioning an old NEC system and deploying a new, robust call centre within an extremely tight one-week timeframe at their new headquarters. The company required a system with full reporting tools and efficient call handling to support its customer-facing staff, without tolerating any subpar 'patch and make bear' solutions. Partnering with Bicom Systems, they implemented the PBXware Call Center Edition.

The Bicom Systems solution involved a single software installation of PBXware, integrated with Sangoma hardware and Linksys handsets, which was deployed rapidly. Key features included on-screen queue statistics and the Glocom soft communicator for agent collaboration. The result was a next-generation call centre that provided RHG with comprehensive performance reporting, efficient call management, and the tools needed to maintain their high standard of customer service. Bicom Systems successfully delivered the complete system within the challenging deadline.

RHG Home Loans