Case Study: KFC boosts delivery orders and unifies communications with Bicom Systems PBXware

RepSol S.R.L - Customer Case Study

RepSol S.R.L., a telephony service provider in the Dominican Republic, was approached by their client KFC to upgrade its phone system. KFC's specific challenges were to implement a national delivery order processing system and to unify all communications between its 15 restaurants, a call center, and a corporate office. RepSol turned to their longtime partner, Bicom Systems, for a solution.

Bicom Systems implemented its PBXware in Call Center and Business editions to create a single, private network for KFC. The solution included an IVR to streamline the delivery order process. This resulted in a 30% increase in sales from delivery orders and a higher call-to-order conversion rate. The new system also significantly improved customer satisfaction and led to lower operational costs for KFC, making the project a complete success.

RepSol S.R.L