Case Study: PayLane achieves secure, scalable telephony with Bicom Systems PBXware

PayLane - Customer Case Study

PayLane, an online payment processing provider, needed a highly secure and reliable telephony system to support its global expansion and call center operations. The existing legacy system lacked the flexibility and advanced CTI integration required to handle international calls and interface with their customer data, which was critical for a company trusted with billion-dollar financial transactions. They turned to Bicom Systems for a solution.

Bicom Systems implemented its PBXware software, which was quickly deployed on existing servers across two offices. The solution provided seamless SIP trunking for international calls, IVR capabilities, and a foundation for future CRM integration. The implementation was remarkably simple and cost-effective, requiring no support tickets. As a result, PayLane now operates a professional international call center with local UK and Irish numbers, improved agent monitoring, and, most importantly, complete control and security over its critical communications infrastructure.

PayLane