Case Study: Next Generation Associates achieves a smooth cloud PBX transition with Bicom Systems

Next Generation Associates - Customer Case Study

Next Generation Associates, an IT and telecommunications provider, faced significant challenges with its previous provider, 3CX. The owner, John Tinning, grew disillusioned with 3CX's poor support, cut-throat business practices, and the inflexibility of their platform, which included forcing clients to replace perfectly functional hardware. Seeking a vendor that would not try to take his customers and would offer genuine partnership, he turned to Bicom Systems.

Bicom Systems implemented their PBXware solution, offering comprehensive training and dedicated support to ensure a fast and smooth transition. The migration was completed seamlessly within a very short timeframe, allowing the customer to retain their existing Yealink phones. The result was an efficient new cloud-based system that gave the customer complete control. Next Generation Associates was highly impressed with Bicom Systems' responsive support team and the ease of the entire process.

Next Generation Associates

John Tinning

Next Generation Associates