Case Study: KFC boosts delivery orders and unifies communications with Bicom Systems

KFC - Customer Case Study

The customer, Kentucky Fried Chicken (KFC), a popular restaurant chain in the Dominican Republic, approached their reseller, Hitec, with the challenge of upgrading their phone system. Their specific goals were to implement a new national delivery order system and to unify all communications between their 15 restaurants, corporate office, and call center. Hitec, in turn, partnered with Bicom Systems to develop this solution.

Bicom Systems provided its PBXware in both Call Center and Business editions to create the unified communications platform. The solution included a private network connecting all locations and an IVR to streamline delivery order processing. The measurable results for KFC were significant, including a 30% improvement in sales from delivery orders, a higher call-to-order conversion rate, increased customer satisfaction, and overall cost savings.

KFC