Case Study: Junction Connections streamlines IP PBX provisioning with Bicom Systems

Junction Cloud Connections provides business-class VoIP and IP PBX services by using Bicom Systems software

Junction Cloud Connections, a provider of business-class VoIP and IP PBX services, faced significant operational challenges with its custom-built Asterisk system. As the company grew, the complex system created an excessive workload for its COO, who was solely responsible for it. The customer needed a simpler solution with a web interface to allow both administrators and users to handle basic tasks themselves. They turned to Bicom Systems for a new IP PBX solution.

Bicom Systems implemented a flexible solution that ran on Asterisk, preserving the COO's direct command-line access while providing the needed web interface. This allowed for easy duplication of existing custom settings and drastically reduced the time to provision new customers from over 45 minutes to under 5 minutes. The Bicom Systems team executed the migration without disrupting business, freeing the COO to focus on development and growth. Junction's COO reported being very happy with the service's flexibility and its ability to meet all customer requirements.

Junction Connections