Case Study: Network Technology Solutions achieves reliable multi-tenant hosted VoIP with Bicom Systems PBXware

How one VAR-turned-MSP is better supporting their customers with true Multi-Tenant functionality and feature-rich PBXware

Network Technology Solutions (NTS), a Managed Service Provider, faced significant challenges with its previous 3CX hosted voice platform, including unreliable proxy requirements and the discontinuation of multi-tenant functionality which made serving small clients financially unviable.

Bicom Systems provided its PBXware Multi-Tenant solution, which eliminated the need for a proxy and delivered true multi-tenancy. The results were a stable, "rock solid" platform with effective auto-provisioning, allowing NTS to confidently support customers of any size. This switch provided NTS with consistent recurring revenue and enabled them to save their clients money while offering a feature-rich phone system.

Network Technology Solutions

Jim Strong

Network Technology Solutions