Case Study: MSP Telephone Systems achieves reliable, customizable telephony growth with Bicom Systems

How One Telephone Systems Vendor Found a User-Friendly, Customizable, Stable Platform They Can Sell with Confidence

MSP Telephone Systems, a UK-based provider of telephone systems, sought a highly customizable and user-friendly communications platform to expand its offerings and customer base. James Bulman, a key team member with extensive telecom experience, was tasked with finding a solution that was both stable and scalable. He needed a platform with a solid GUI that he could confidently sell to clients, moving beyond raw code solutions. After evaluating several inadequate options, MSP turned to Bicom Systems and its PBXware Multi-Tenant platform.

Bicom Systems provided a hosted version of PBXware, a reliable and feature-rich telephony platform that met all of MSP's requirements. The integrated gloCOM unified communications app was a particular standout, functioning seamlessly and providing crucial flexibility. As a result of the partnership, MSP has grown quite rapidly over two and a half years, experiencing excellent platform reliability with minimal downtime. They now confidently sell and support the Bicom Systems solution, including the gloCOM app, to their own customers.

MSP Telephone Systems

James Bulman

MSP Telephone Systems